We at US Supply Partner prioritize the satisfaction and safety of our customers throughout every step of the purchasing process, including the delivery of your orders. Occasionally, despite our best efforts and the robust measures taken by our partnered carriers, packages may incur damage during transit.
All returns are subject to approval and RETURNS WILL NOT BE ACCEPTED WITHOUT OUR PRIOR APPROVAL! We will provide you with an RMA number (Return Merchandise Authorization) which must be noted on the label on the returned merchandise. Returns that do not include RMA number will be refused. Note that a 25% restocking fee will be applied to all returns. In order to exchange or return an item, you must contact us within 2 days upon receipt of your order. You may either call us or e-mail us at info@ussupplypartner.com. Deposits on special order shoe polish machines and or equipment, are non-refundable.
Returns should be sent to:
Inmar Marine Group
c/o US SUPPLY PARTNER
Attn. Returns – RMA: (Place the return authorization number given to you)
6020 Progressive Ave, Ste 800
San Diego, CA 92154
Shipping costs are not refundable except for defective items or items sent in error. Defective items will upon agreement between US Supply Partner and Customer, be exchanged for the same item or refunded. Defective returns that are found to be non-defective are subject to the 25% restocking fee.
Visible Damaged Packaging
If you receive a package containing visibly damaged packaging, we kindly request that you follow the necessary steps outlined below to ensure a seamless process for addressing the issue and claiming insurance, as applicable:
Step 1: Immediate Inspection Upon delivery – while carrier is still at your office/shipping dock – , please carefully inspect the package for any noticeable damage to the packaging. If you observe any signs of mishandling, tampering, or external harm, we advise you to take photographs of the damaged package before opening it.
Step 2: Open and Document Open the package carefully and document the condition of the contents within. Take clear photographs that clearly depict the damage to the product(s) received. Please ensure the product(s) and any internal packaging are visible in the images.
Step 3: Notify Carrier At the time of delivery (as stated in Step 1), please immediately notify the carrier’s delivery personnel about the observed damage to the package. They will document the situation, and you should request a copy of their report, if possible.
Step 4: Contact Our Customer Support Following the carrier notification, contact our customer support team without delay. Share the photographs taken during the inspection and provide details of the damage incurred. Our team will guide you through the next steps in processing an insurance claim, where applicable.
Disclaimer: Limitation of Responsibility Please be advised that once the carrier has taken possession of the package for delivery, the responsibility for its safe transit transfers to the carrier. While we diligently partner with reputable carriers and insurance providers to ensure secure delivery, we cannot be held liable for damages that occur beyond the point of transfer to the carrier.
However, we commit to supporting you through the claims process and doing our utmost to achieve a satisfactory resolution. Rest assured, our customer support team will work diligently to expedite the insurance claim on your behalf.
Please note that the success of the insurance claim may be subject to the carrier’s terms and conditions and the specific insurance coverage associated with the shipment.
Your cooperation in following the outlined procedure will significantly aid in the swift resolution of any issues and allow us to continue serving you with excellence.
Thank you for your understanding and continued support.
DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS SHIPPED. ITEMS RETURNED WITHOUT THE ORIGINAL MANUFACTURER’S PACKAGING, OR DAMAGED PACKAGING MAY BE REFUSED OR RETURNED AND WILL BE SUBJECT TO THE RETURN POSTAGE COST.
All returns are subject to the following:
Shipping, insurance, and handling charges are not refundable. Returns should be shipped insured, as US Supply Partner assumes no liability for lost or damaged return shipments. Save your tracking numbers, as they can prove invaluable if your return is lost in transit to us. Your purchase must be returned with shipping pre-paid.
All products must be in “as-new” condition, in original packaging.